As all Cast Members are told, it is not magic that makes Disney work; it is the way the Cast works that makes Disney magical.
HT: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell (New York: Doubleday, 2008)
How does Disney maintain that high-quality service? Each of the fifty-nine thousand Cast Members is trained to treat each and every Guest with the utmost care and respect. And they do this consistently because they are treated exactly the same way by the Disney leadership: with the utmost care and respect.
HT: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee Cockerell (New York: Doubleday, 2008)
